Troubleshooting
Step-by-step checks for cards, QR codes, Wallet passes, sign-in, orders and more.
- My NFC card doesn’t open my profileFirst check that your profile opens from its link, then test the card’s tap link, then check how the phone reads the card.
- My QR code doesn’t scanMost QR problems come from print quality, a missing white border or a draft profile. Check each one in order.
- The Apple or Google Wallet button doesn’t workWallet passes need a published profile. Check the browser you use, the message in the Wallet pass panel and the setting for visitors.
- My profile changes aren’t showingChanges appear only after you save them, on the profile you edited. Then check visibility switches, your plan, Wallet passes and saved contacts.
- My profile says Draft or “Profile not found”New profiles start as drafts. Publish yours on Overview: until then, and on an old address, visitors see “Profile not found”.
- A link on my profile doesn’t work or is wrongOpen the link yourself, then check its value, what happens when someone taps it and whether it is visible. Most fixes happen in Contact details.
- An appointment request didn’t arriveCheck that visitors can reach your request page, where the request was filed, and whether request emails are switched on for you.Professional feature
- The AI assistant shows an errorAI tools are part of Premium and have daily allowances. Most errors clear if you wait or try again, and you can always continue without AI.Premium feature
- I can’t sign inUse the email from your order, reset your password if needed, and wait 15 minutes after too many attempts. Your card is already linked to that account.
- My card says it isn’t set up, assigned or activeWhen a card can’t open a profile, a tap shows the reason. Match the message to fix it, or contact Card2Tap with your order number.
- A team member can’t order cardsOnly Team Owners and Admins can order Team cards, and only while the team plan is active. Check the role, the plan and the card’s availability.Teams
- Checkout isn’t availableCheckout says why it can’t continue: a heavy order needing a shipping quote, an address we don’t ship to online, a proof, a product or a mixed bag.
- A product says it’s unavailableSome Card2Tap products can’t be ordered yet. Check the current list, try the designer, or use your digital profile and Wallet pass meanwhile.
Still need help?
Our team is happy to help with your account, profile, products and Team.
+1-905-604-7793info@card2tap.comMonday–Friday, 9 A.M.–5 P.M.