Troubleshooting

My revision request wasn’t answered

You asked for changes but the proof hasn’t changed.

You asked for changes but the proof hasn’t changed.

Try this first

  1. Comments alone don’t start a revision — choose Request changes when you’ve said everything.
  2. The project shows “Revision requested” while your designer works on it.
  3. Design time used up? Your designer asks for extra time first — check for a waiting request.
  4. Look under Proof 1, Proof 2… — each proof is kept separately.

Still not working?

Contact Support with your project number (DS-…).

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