Before you start
- Sign in to My Card2Tap with the account you used when you ordered or signed up.
- Publish your profile. The pass’s QR code opens your public profile, so the pass can’t be created until your profile is published. See How do I publish my profile?
- Have an active plan. Wallet passes are included in every Card2Tap plan, team plans too. If your plan ends, the Wallet buttons disappear until you renew.
- Use your iPhone and Safari. On a computer, the pass downloads as a file instead.
Add your pass
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Open your profile
Your profile opens on the Overview page. If you have more than one card, choose it at the top of My Card2Tap. Check that it says Published.
Find the Wallet pass panel
It is on the Overview page and on Share & QR, under “Save your card to your phone”. It also shows whether Apple Wallet is available.
Add to Apple Wallet
Select this button in the Wallet pass panel. Your iPhone shows a preview of the pass.
Having trouble? See troubleshooting
Confirm
Tap Add. The pass is saved in the Wallet app — open Wallet and tap it to show its QR code whenever someone wants your details.
What the pass shows
The front shows your name (or company), up to four details such as your job title, company, phone, email and website, and a QR code that opens your profile. The back has your description, a link to your digital profile and your contact details. The colours come from your profile theme.
Troubleshooting
The Add to Apple Wallet button is missing
The Wallet pass panel shows a message instead of the buttons when something is missing:
- “Publish your profile first…” — your profile is still a draft: select Publish profile on Overview.
- “Wallet passes are not configured yet”, or Apple Wallet shows “Not available” — this is on Card2Tap’s side. Everything else on your profile keeps working; try again later.
- If your plan has ended, renew it in Subscription & plans.
The button does not open Apple Wallet
Use Safari on your iPhone. If you opened My Card2Tap from inside another app (for example your email), open it in Safari instead. On a computer the pass downloads as a file instead of opening Wallet — add it from your iPhone.
Apple Wallet will not save my pass
Check that your profile is published and that the Wallet pass panel shows Apple Wallet “Available”. Wait a few minutes and try again. If it still doesn’t save, contact Support with your profile address, your phone model and the exact message you saw.
My information looks outdated
Apple Wallet passes don’t update themselves. Add the pass again from the Wallet pass panel — the new copy replaces the old one. The QR code always opens your live profile. More: My Apple Wallet pass shows old information.
Apple Wallet is temporarily unavailable
“Apple Wallet passes are temporarily unavailable. Please try again later.” is on Card2Tap’s side. Everything else on your profile keeps working — try again later, or contact Support if it lasts.
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Still having trouble?
Card2Tap Support can help if your Wallet button is missing or your pass will not add correctly.