Card2Tap Help Center
How can we help?
Find quick answers, step-by-step guides and troubleshooting help for your Card2Tap account, profile, products and Team.
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Quick start
New to Card2Tap? Five steps from sign-up to your first share.
Popular articles
- Plans & BillingCard2Tap plans: Standard, Professional and PremiumCard2Tap has three plans for individuals. Each lasts 12 months, renews only when you choose, and includes Apple Wallet and Google Wallet passes.
- TroubleshootingMy NFC card doesn’t open my profileFirst check that your profile opens from its link, then test the card’s tap link, then check how the phone reads the card.
- Getting StartedWhat is Card2Tap?Card2Tap is a digital business card: a profile page you share with a tap, a QR code, a link or a Wallet pass, and update any time.
- Apple & Google WalletAdd Card2Tap to Apple WalletOn your iPhone, open your dashboard in Safari, select “Add to Apple Wallet” on Overview or Share & QR, then tap Add.
- Link FinderFind your Google Review linkCopy your review link from your Google Business Profile (Ask for reviews), then paste it in Link Finder under Google review and check it before adding it.Professional feature
- NFC, QR & SharingHow to tap a Card2Tap card on iPhone and AndroidHold the card near the top of an iPhone, or against the back of an Android phone with NFC on. Your profile opens in the phone’s browser.
- Apple & Google WalletAdd Card2Tap to Google WalletOn your Android phone, open your dashboard in Chrome, select “Add to Google Wallet” on Overview or Share & QR, then save the pass.
Troubleshooting
- My NFC card doesn’t open my profileFirst check that your profile opens from its link, then test the card’s tap link, then check how the phone reads the card.
- My QR code doesn’t scanMost QR problems come from print quality, a missing white border or a draft profile. Check each one in order.
- The Apple or Google Wallet button doesn’t workWallet passes need a published profile. Check the browser you use, the message in the Wallet pass panel and the setting for visitors.
- My profile changes aren’t showingChanges appear only after you save them, on the profile you edited. Then check visibility switches, your plan, Wallet passes and saved contacts.
- My profile says Draft or “Profile not found”New profiles start as drafts. Publish yours on Overview: until then, and on an old address, visitors see “Profile not found”.
- A link on my profile doesn’t work or is wrongOpen the link yourself, then check its value, what happens when someone taps it and whether it is visible. Most fixes happen in Contact details.
- An appointment request didn’t arriveCheck that visitors can reach your request page, where the request was filed, and whether request emails are switched on for you.Professional feature
Plans & features
What each plan includes, and which one fits you.
Standard
$69.99 CAD / year
- Digital profile with photo, logo and banner
- Contact details, website and social links
- Save contact and contact exchange
Professional
$89.99 CAD / year
Everything in Standard, plus:
- Link Finder: Google review, Google Maps and social links
- Appointment requests: services, availability, calendar and reminders
- Custom sections
Premium
$129.99 CAD / year
Everything in Professional, plus:
- AI Profile Assistant: profile setup, bio writing and rewriting
- AI company chat for your visitors
- AI marketing drafts
Team plans
Team Standard, Team Professional and Team Premium: one bill for your whole team, shared branding and Team cards.
Team plans and pricesCompare everything each plan includes · Prices before applicable tax.
Teams Help
Card2Tap for your whole team: members, seats, roles, branding and Team cards.
- Getting started with Card2Tap for TeamsYes. A team plan gives every member a Card2Tap profile with your branding, managed from one Team dashboard with one bill.Teams
- Team roles and permissionsTeams have four roles: Owner, Admin, Manager and Member. The role decides what each person can see and change in the Team dashboard.Teams
- What is a Team seat?A seat is one member with a team profile. Cards never use seats: one member can have several cards and still uses one seat.Teams
- How to order Team cardsTeam Owners and Admins order from the Team cards page: choose a card, design type and quantity, assign members, approve designs, then add to bag.Teams
- How Team card pricing worksThe first card is charged at the first-card price. Every other card on the same order line is charged at the rate for that line’s quantity.Teams
- Personalized vs reassignable Team cardsYes. Personalized cards print each member’s name and title, so each card can have its own design. Reassignable company cards share one design.Teams
Frequently asked questions
Can I use Card2Tap for a team?
Yes. A team plan gives every member a Card2Tap profile with your branding, managed from one Team dashboard with one bill.
How do Appointment Requests work?
Visitors choose a service and a time on your profile and send a request. Nothing is booked until you approve it, unless the service confirms automatically.
What is Card2Tap?
Card2Tap is a digital business card: a profile page you share with a tap, a QR code, a link or a Wallet pass, and update any time.
Which plans include Apple Wallet and Google Wallet?
Every Card2Tap plan includes Apple Wallet and Google Wallet passes, team plans too. You don’t need a physical card to use them.
What's the difference between Standard, Professional and Premium?
Standard covers your profile, sharing and Wallet passes. Professional adds business tools such as Link Finder and appointments. Premium adds AI.
Do I need a physical Card2Tap card?
No. You can buy a plan on its own and share your profile by link, QR code, Apple Wallet or Google Wallet. A physical product adds tap-to-share.
Does the other person need an app?
No. A tap, a QR scan or your link opens your profile as a normal web page in the phone’s browser. Nothing needs to be installed.
Can I update my profile after ordering a card?
No. Your card holds a permanent tap link, so profile changes show as soon as you save. You never need to reprogram the card.
What happens if an employee leaves?
Deactivate or remove them in Members. Their seat is freed, their team cards return to your inventory, and you can give a card to someone else.
How do I add a Google Review link to my profile?
Copy your review link from your Google Business Profile, then add it in Contact details with the Google review type and the label Write a Review.
Can Team cards have different employee designs?
Yes. Personalized cards print each member’s name and title, so each card can have its own design. Reassignable company cards share one design.
Still need help?
Our team is happy to help with your account, profile, products and Team.
+1-905-604-7793info@card2tap.comMonday–Friday, 9 A.M.–5 P.M.