When checkout can’t continue, your bag or the checkout page shows a message that explains why. Here is the current shipping status:
| Destination | Standard | Express |
|---|---|---|
| Canada | from $18.99Estimated transit 2–7 business days after production. | from $29.99Estimated transit 1–3 business days after production. |
| United States | from $29.99Estimated transit 4–8 business days after production. | from $49.99Estimated transit 1–3 business days after production. |
| EuropeAustria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom (UK), Switzerland, Norway, Iceland, Liechtenstein | from $59.99Estimated transit 6–12 business days after production. | from $89.99Estimated transit 2–5 business days after production. |
| United Arab Emirates | from $69.99Estimated transit 6–12 business days after production. | from $99.99Estimated transit 2–5 business days after production. |
| Local Pickup190 Don Park Rd #16, Markham, ON L3R 2V8Monday–Friday, 11 A.M.–5 P.M., once we confirm your order is ready | Free | |
- The price depends on your order’s total shipping weight and is shown at checkout once you enter your address, before you pay. Tax is calculated at checkout.
- Orders over 60 lb need a custom shipping quote: checkout asks you to request one.
- Transit times are estimates, start after production and are not guaranteed delivery dates. Production time is shown on each product page.
- Destinations not listed here can’t be selected at checkout yet — contact Card2Tap and we will help.
- International orders may be subject to import duties, taxes, VAT, customs or brokerage charges. These charges are not included in the shipping price unless specifically shown at checkout.
Find the message you see below.
Find the cause
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Does it say “Custom Shipping Quote” — “This order requires a custom shipping quote”?
- Yes: Your order is heavier than the weights priced online (see the shipping options above). Choose Request Shipping Quote, tell us the products, quantities and delivery address, and we will reply by email with a shipping quote. If Local Pickup is offered for your address, you can choose it instead.
- No: Go to the next question.
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Does it say “Shipping to this address is not available online yet…” or “Shipping is not available online yet…”?
- Yes: Your bag holds a physical product and Card2Tap doesn’t ship online to that address yet. Check the country and address you entered; if they are right, contact Card2Tap with the product, the quantity and your approved proof, and we will help. A plan on its own is digital, so this message doesn’t apply to it.
- No: Go to the next question.
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Does it say a product “is not available for purchase. Please remove it from your bag.”?
- Yes: That product can’t be ordered at the moment. Remove it from your bag. See A product says it’s unavailable.
- No: Go to the next question.
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Does the message mention a proof?
- Yes: Personalized products need an approved proof. “A personalised item in your bag has no approved proof.”, or a message that ends “Please remove it and create a new proof.”, means you should remove the item, open the product, create the proof again and approve it. After Order again, you see “Personalised items need a new approved proof. Open the product to re-create your design.” See How to review and approve a proof.
- No: Go to the next question.
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Does the message mention team cards?
- Yes: Team cards are checked out on their own. “Your bag has team cards…” or “Your bag has other products…” means you should check out (or remove) one of them first.
- No: Go to the next question.
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Does it say “This page has expired. Please reload it and try again.”?
- Yes: Reload the page and try again.
- No: Contact us (below).
Still not working?
Contact Support and tell us what is in your bag and the exact message you see. You can also reach us directly:
- Phone +1-905-604-7793
- Email info@card2tap.com
- Hours Monday–Friday, 9 A.M.–5 P.M.
- Online Send us a message