A product says it’s unavailable

Products that can’t be ordered right now say “Not available to order yet”.

Try this first

1. Check the current products in the Shop.
2. You can still use your digital profile, QR code and Wallet pass.
3. Ask us about the product with “Ask us about this product”.

• PVC NFC Card Available
• Metal NFC Card Available
• Wooden NFC Card Available
• Stand NFC Available
• PVC NFC Name Tags Available
• NFC Label Sticker Available

Find the cause

1. Does the product page say “Pricing to be announced” or “This product cannot be ordered yet…”?

   • Yes: The product isn’t orderable yet. You can still try the designer to see how it would look, but Add to bag stays off. Check back later, or contact us if you need it.
   • No: Go to the next question.

2. Is Add to bag greyed out on a product you can order?

   • Yes: Create your proof and approve it first: the page reminds you to “Create and approve your proof” to enable Add to bag. See How to review and approve a proof.
   • No: Go to the next question.

3. Does your bag say a product “is not available for purchase. Please remove it from your bag.”?

   • Yes: The product’s availability changed after you added it. Remove it from your bag to continue with the rest of your order.
   • No: Go to the next question.

4. Are you ordering cards for a team?

   • Yes: In the Team cards store, cards marked “Not available to order yet.” can’t be ordered yet. See Which Team cards can I order?
   • No: Go to the next question.

5. Do you want to start using Card2Tap while you wait?

   • Yes: You don’t need a physical product. You can buy a plan on its own, share your profile by link and QR code, and add it to Apple Wallet or Google Wallet. See Can I subscribe without buying a physical card?
   • No: Contact us (below) if you need a product that isn’t available yet.

Still not working?

• Shop

Contact Support and tell us which product you want and how many.