My AI design credits are missing

You bought credits but the balance looks wrong.

Try this first

1. Credits are added when the payment is confirmed. A pending payment adds them once it completes.
2. Sign in with the account you used at checkout — credits belong to that account.
3. Open My Card2Tap → AI Credits: the history shows each pack and each design that used a credit.
4. A design in progress holds 1 credit; if it fails, the credit comes back.
5. A refunded pack’s credits are taken off the balance.

Still not working?

• AI design credits
• My payment is pending

Contact Support with your order number.