Troubleshooting

I can’t download my design files

A file link doesn’t open or says it’s no longer valid.

A file link doesn’t open or says it’s no longer valid.

Try this first

  1. Files appear after the design is approved.
  2. Links expire after a while — reload the project page for fresh links.
  3. Sign in with the account that owns the design.
  4. Allow downloads from card2tap.com if your browser blocks them.

Still not working?

Contact Support with your project number (DS-…).

Was this helpful?

Still need help?

Our team is happy to help with your account, profile, products and Team.

Contact Support

+1-905-604-7793info@card2tap.comMonday–Friday, 9 A.M.–5 P.M.