Troubleshooting

I can’t use my design on another product

Use on Another Product is missing, or the new proof looks different.

Use on Another Product is missing, or the new proof looks different.

Try this first

  1. The button appears on approved AI, template and designer-made designs.
  2. Uploaded artwork is made for one product — upload a file for the other product, or ask a designer.
  3. Each product has its own shape and print method, so the layout changes on purpose: engraved in one colour on metal, no printed background on wood.
  4. Edit the new proof for free, then approve it.

Still not working?

Contact Support and tell us what you tried.

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+1-905-604-7793info@card2tap.comMonday–Friday, 9 A.M.–5 P.M.