At checkout
If your card is declined or the payment does not go through, the order is not paid. Nothing from it is added to your account: no plan starts and no card is linked. The order may show as Failed or Pending payment in your order history. Check your card details and try again, or use another card.
When a payment fails later
Sometimes a payment that was accepted fails afterwards. When that happens:
- We email you with the subject “A payment for your … plan failed”.
- The plan shows Payment overdue in Subscription & plans.
- Access from that plan is paused until the payment is completed. If it was your only plan, your dashboard shows “A payment for your subscription failed.”
- Nothing is deleted, and your public profile stays online.
Once the payment is confirmed, the plan comes back. To sort it out, contact Card2Tap. You can also choose a plan on the screen your dashboard shows to restore access.
- Phone +1-905-604-7793
- Email info@card2tap.com
- Hours Monday–Friday, 9 A.M.–5 P.M.
- Online Send us a message
Card2Tap does not show or store your payment card details in your dashboard. Your purchases and receipts are in your order history.