Where is my order? Order statuses explained

See your orders in My Card2Tap under Cards & orders, or in My Account under Orders. Each order shows a status, such as Processing or Completed.

Last updated: October 4, 2026

You can see every order on your account, with its status, in two places:

My Card2Tap: open Cards & orders. The Orders panel lists each order’s number, date, status, items and total. Select All orders for your full history.
My Account: open Orders and select an order number to see its details, including the proof number and approval date of each personalized item.

Order statuses

Pending payment: the order was created, but the payment has not been received yet.
Failed: the payment did not go through, so nothing from this order was added to your account. See What happens if a payment fails?
On hold: the order is waiting for a check, for example of the payment.
Processing: the payment is confirmed. Your plan and any cards are linked to your account, and Card2Tap is working on your order.
Completed: Card2Tap has finished your order.
Cancelled or Refunded: the order was stopped or refunded. A plan that came with the order is withdrawn.

Cards from a paid order appear under Your cards in Cards & orders once your payment is confirmed.

Shipment tracking is not shown in your account. For an update on an order, contact Card2Tap with your order number: