Everything you buy is linked to the account you used at checkout, automatically, as soon as your payment is confirmed. There is no code to enter. If something is missing, check these points.
Are you signed in with the right account?
Sign in with the email address you used at checkout. If you have more than one account, the purchase is on the one you used to pay.
Has your payment been confirmed?
Open Orders in My Account and check the order status. A confirmed payment shows as “Processing” or “Completed”. If the order shows “Pending payment” or “On hold”, the payment isn’t confirmed yet. Your dashboard unlocks automatically as soon as it is, and we email you when it is ready.
If checkout didn’t finish, no order was placed. See Checkout isn’t available.
Are you looking in the right place?
- Cards: Cards & orders in your dashboard, under “Your cards”.
- Plans: Subscription & plans in My Account, or Plan & billing in your dashboard.
- Team cards and team plans: the Team dashboard, not your personal dashboard.
Bought it for someone else?
Ask them to create a Card2Tap account, then contact us with your order number and we will move the card to their account.
Still missing? Contact Card2Tap with your order number and we will help.
- Phone +1-905-604-7793
- Email info@card2tap.com
- Hours Monday–Friday, 9 A.M.–5 P.M.
- Online Send us a message