Account & Security

My subscription expired

Nothing is deleted and your profile stays online. Renew or choose a plan to open your dashboard again. Plans don’t renew automatically.

Card2Tap plans last 12 months and don’t renew automatically. We email you a reminder before your plan ends. If it ends without a renewal, nothing is deleted.

What happens when your plan expires

  • Your dashboard shows a plan screen: “Your subscription has expired. Renew it or choose another plan to open your dashboard again. Nothing has been deleted.”
  • Your public profile stays online, and your NFC cards and QR codes keep opening it.
  • Plan features switch off on your profile, such as advanced theme settings, custom sections, the contact exchange form and Wallet buttons.
  • Everything you set up stays saved and comes back when you renew.

Renew your plan

  1. Sign in. Open My Card2Tap, or Subscription & plans in My Account.
  2. Choose a plan. Renew the same plan, or choose another one.
  3. Pay at checkout. Your dashboard opens again as soon as your payment is confirmed.

Next time, renew before the end date. A renewal bought early starts when your current plan ends, so you don’t lose any time. See Renew your plan.

Team plans are renewed by the team in the Team dashboard. See Team billing: seats, plan changes and renewals.

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Still need help?

Our team is happy to help with your account, profile, products and Team.

Contact Support

+1-905-604-7793info@card2tap.comMonday–Friday, 9 A.M.–5 P.M.