Troubleshooting

I haven’t received my designer proof

You paid for a designer but don’t see a proof yet.

You paid for a designer but don’t see a proof yet.

Try this first

  1. Open the project in My Card2Tap → My Designs — its timeline shows where it is.
  2. Payment pending? The designer starts once the payment is confirmed.
  3. “Extra time requested” → your designer is waiting for your answer.
  4. Check your spam folder for the “proof is ready” email — the proof is on the project page either way.

Still not working?

Contact Support with your project number (DS-…).

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Contact Support

+1-905-604-7793info@card2tap.comMonday–Friday, 9 A.M.–5 P.M.