My account is locked or unavailable

There is no permanent lock. After many failed attempts, sign-in pauses for a short time.

Try this first

1. Wait up to 15 minutes, then try again. A shared office network can trigger the pause for everyone on it.
2. Or reset your password, then sign in with the new one.
3. My Card2Tap says “Choose a plan to access your dashboard” or “Your subscription has expired”? Your account is fine — the plan needs renewing.
4. Team member? Your team’s owner or an admin may have deactivated your seat.

Still not working?

• My subscription expired

Contact Support and tell us what you tried.