My card looks damaged

Test the link and the card separately before reporting it.

Try this first

1. Test your profile link and QR code first.
2. Open the card’s Tap link from Cards & orders — if your profile opens, the link is fine.
3. Test the card on two phones without cases.
4. Report defects, wrong items or shipping damage within 7 days of delivery or pickup. We replace confirmed defects at no charge.

Still not working?

• Order policies (Terms & Conditions)

Contact Support and tell us what you tried.