NFC works on one phone but not another

If one phone opens your profile, the card and profile are fine — the other phone is the cause.

Try this first

1. Check that phone has NFC — not every model does.
2. Android: switch on NFC in Settings. iPhone: screen on and unlocked, then tap the notification that appears.
3. Find that phone’s reader — near the top on iPhone; it varies on Android.
4. Take the phone out of its case and try again.
5. Use your QR code or link for that phone.

Still not working?

• How to tap on iPhone and Android

Contact Support and tell us what you tried.