Report it in NFC Products straight away. From then on, anyone who taps it sees a neutral “unavailable” page with nothing about you — never your profile.
Report it lost or stolen
- Open NFC Products. Find the product. With several products, its nickname, Product reference and Taps (30 days) help you pick the right one.
- Select Report lost or stolen. Confirm with Report lost. Its status changes to Lost or stolen.
Your profile, your profile link and your QR code keep working as normal. Only that product stops opening your profile.
Found it again?
Select Switch back on on the product. Taps open your profile again.
Need a replacement?
Contact Card2Tap Support online with your order number and the product reference. Card2Tap makes a new product with a new permanent NFC link, connected to the same profile. The old product then stops working for good and is shown as Replaced.
Only want to pause taps for a while, for example on a desk stand while your office is closed? Use Switch off instead, then Switch back on later.
A Team product? Tell your team’s owner or an admin. They manage Team products in the Team dashboard.