My PDF won’t upload or can’t be read

The upload stops, or the check can’t open your PDF.

Try this first

1. Keep the file under 50 MB.
2. “This PDF is password-protected” → save it again without a password.
3. Export again as a standard print PDF (for example PDF/X) from your design app.
4. Tick the box confirming you have the right to use the artwork before choosing the file.
5. Upload on a stable connection and wait for the check to finish.

Still not working?

• Upload PDF, SVG or AI files

Contact Support and tell us what you tried.