My logo won’t upload or doesn’t appear

Logo files are checked for type, size and pixel dimensions.

Try this first

1. Use PNG, JPG, WebP, SVG or PDF, up to 10 MB.
2. Keep images under 4000 × 4000 pixels; for raster logos, 1000 px+ wide is recommended.
3. Wait for the upload to finish — “The upload did not complete” → try again.
4. SVG or PDF “could not be processed” → export it again, or use a PNG.
5. Reload the designer.

Still not working?

• Design your product

Contact Support and tell us what you tried.