Troubleshooting

I approved the wrong design

You approved a Design Studio design and want a different one.

You approved a Design Studio design and want a different one.

Try this first

  1. Not ordered yet? Start a new design, or adapt this one, and approve the right version before ordering.
  2. Already in your bag? Remove that item and order again with the right design.
  3. Already ordered? Contact Support straight away with your order number — before production starts.
Cancel within 8 hours of ordering, before production starts, with no cancellation fee. After that a $50.00 CAD fee may apply, and once production starts the order may no longer be cancellable.

Still not working?

Contact Support with your order number.

Was this helpful?

Still need help?

Our team is happy to help with your account, profile, products and Team.

Contact Support

+1-905-604-7793info@card2tap.comMonday–Friday, 9 A.M.–5 P.M.