Company knowledge and visitor chat work together. You write down the facts about your business, and the visitor chat uses only those facts and your public profile to answer visitors’ questions. Both are in AI assistant on the Premium plan.
Company knowledge
Company knowledge is the only set of facts the assistant may use. It’s private and never shown on your public profile. Fill in any of these sections, then choose Save knowledge: About the business, Products and services, Opening hours, Booking and appointments, How to reach you, Frequently asked questions and Tone of voice.
Leave out anything you don’t want repeated, and only include prices you’re happy for the assistant to share.
Visitor chat
- Add company knowledge. The chat needs it before it can appear.
- Switch it on. Turn on Show the AI chat on my public profile in AI assistant, or AI chat for visitors in Advanced settings.
- Check that it’s live. Your profile must be published. The Visitor chat panel says The chat is live on your public profile. when it’s working, or explains what’s missing.
Visitors see an Ask a question button, and answers are marked as coming from an automated assistant. It never confirms bookings or invents prices, and when it doesn’t know, it offers your contact details.
Card2Tap doesn’t keep chat transcripts, so you can’t read past conversations. Analytics counts AI chat conversations.