Troubleshooting

A Team card is assigned to the wrong person

Owners and admins can change who a Team card opens.

Owners and admins can change who a Team card opens.

Try this first

  1. Team dashboard → Physical products → reassign the card.
  2. Check the member is active — deactivated members’ cards may be unassigned.
  3. Need a different name printed? Order a new card.

Reassigning changes the profile the card opens, not the name printed on it.

Still not working?

Contact Support and tell us what you tried.

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Contact Support

+1-905-604-7793info@card2tap.comMonday–Friday, 9 A.M.–5 P.M.