How can we help?

Card2Tap is a digital profile and smart-sharing platform for individuals and teams. Your Card2Tap profile brings your contact details, services, links and brand together on one page that you can update at any time. You share it with an NFC tap, a QR code, an Apple Wallet or Google Wallet pass, or your profile link.

No. Card2Tap can be used digitally through your public profile, QR code, Apple Wallet and Google Wallet. Physical NFC products are optional.

You build your profile in My Card2Tap and publish it. People open it by tapping your NFC product, scanning your QR code, opening your link or your Wallet pass. It opens as a normal web page in their phone’s browser.

Create your account when you check out — checkout always uses an account, so your plan or product is linked to it automatically once payment is confirmed. You can also create one on the My Account page with your email address and a password.

Not for a product you buy online: you create your account at checkout, and the product is linked to it automatically when your payment is confirmed. Sign in and My Card2Tap opens so you can build your profile.

A product you received another way — as a gift, at an event or from your company — is activated with the setup code in its packaging. Tap it with your phone, scan its setup QR code, or enter the code at card2tap.com/a/.

1. Sign in and open My Card2Tap.
2. Select Create my profile, or use the guided Profile setup.
3. Add your name, job title, company and a short description.
4. Add your contact details and links, then services, gallery or other sections you want.
5. Use Preview to check it.
6. Select Publish profile on Overview.
7. Share it by tap, QR code, link or Wallet pass.

Nothing is public until you publish.

Tap your NFC product, show or print your QR code, send your profile link by message, email or social media, use your Apple Wallet or Google Wallet pass, or let visitors pass your profile on with the Share button.

My Card2Tap is your dashboard. You use it to edit and publish your profile, share it, see who contacted you, and manage your NFC products, orders and plan.

As soon as your payment is confirmed — we email you when it is ready. Returning customers simply sign in; you don’t need to buy again to reach your dashboard.

Open Overview in My Card2Tap and select Publish profile. You need a name or a company first. After that, saved changes go live straight away.

Yes. Select Preview on the Profile page, use the live preview in Themes, or select View draft at the top of My Card2Tap. Previews never publish anything.

Yes: you can have one profile per Card2Tap card you own, and always at least one. Select New profile at the top of My Card2Tap, or select Give it its own profile on a product in NFC Products.

Analytics shows profile views, card taps and other visitor actions. Every plan gets 7- and 30-day totals; Professional and Premium add 12 months and charts.

• Name, job title, company and a short description
• Profile photo or logo and a banner
• Contact details with action buttons: phone, email, website, social links, a Google review link, Google Maps directions and more
• Products & services and a gallery of images and videos
• Appointment requests and custom sections, on the plans that include them
• A theme and accent colour

You choose what to publish, and you can change it at any time.

Yes, at any time. Your card holds its own permanent NFC link, so profile changes show as soon as you save — you never need to reprogram the card. What is printed on a physical product (names, logo, artwork) does not change.

Only once you publish it — drafts stay private. A published profile can be seen by anyone with your profile link, QR code, NFC product or Wallet pass, so publish only what you are comfortable sharing. While you have an active plan you can unpublish it in My Card2Tap; without one, ask us and we will do it. See our Privacy Policy.

The Save contact button on your profile adds your contact details to the visitor’s phone, so they have your number and email without typing them.

Exchange contact works the other way round: a visitor sends you their own name and contact details through a short form, after ticking the permission box. They appear under Contacts in My Card2Tap and you get an email. You can switch the form off in Advanced settings.

Yes, on the Profile page under Your Card2Tap Web Address. Your old address forwards visitors to the new one, but update anything you printed or shared with it when you can — such as a QR code. Your NFC products keep working: each one has its own permanent link.

Copy your review link from your Google Business Profile (Ask for reviews), then add it in Contact details with the type Google review and a label such as Write a Review. On Professional and Premium, Link Finder can check the link for you first.

NFC lets a phone read a small chip from a few centimetres away. When someone taps a compatible phone near your Card2Tap NFC product, your profile opens in their browser. On an iPhone, hold the card near the top of the phone; on Android, hold it against the back with NFC switched on.

No. A tap, a QR scan or your link opens your profile as a normal web page in the phone’s browser. Nothing needs to be installed.

Yes. In NFC Products, choose another of your profiles under Profile it opens and select Change profile. To give the card to someone else, use Transfer ownership: they accept it in their own Card2Tap account. Team Owners and Admins can reassign Team cards to another member. The card keeps its own permanent NFC link, so no reprogramming is needed — but anything printed on it stays the same.

The card is linked to your account when your payment is confirmed. Give it to them with Transfer ownership in My Card2Tap → NFC Products: enter the email address of their Card2Tap account and confirm with your password. They accept while signed in with that email within 7 days, then choose which of their profiles it opens. Until then, it stays yours.

In My Card2Tap under Share & QR. Scanning it opens your public profile. Download it as SVG for print or PNG for screens, keep the white border, and test it before printing.

No. Editing your profile does not change your QR code. It changes only if you change your profile web address, and old codes still redirect for a while.

A product you buy online in your Card2Tap account is connected automatically when your payment is confirmed — nothing to do. A product you received another way (a gift, an event, your company, a spare) you activate yourself:

1. Tap it with your phone, scan the setup QR code in the packaging, or go to card2tap.com/a/ and enter the setup code (C2T-XXXX-XXXX).
2. Sign in, or create a free account.
3. Confirm it’s yours with the setup code.
4. Choose which of your profiles it opens, or create a new one, tick the box and select Activate.

A setup code works once and expires after a set time. Lost or expired? Contact Card2Tap Support online. Team products are assigned by the Team’s owner or admins instead.

In My Card2Tap → NFC Products, select Report lost or stolen on the product. From then on a tap shows a neutral “unavailable” page with nothing about you. Found it? Select Switch back on. For a replacement, contact Card2Tap Support online: we make a new product with a new link that opens the same profile, and the old one stops working for good.

Yes. Apple Wallet and Google Wallet passes are included on every plan — Standard, Professional, Premium, Team Standard, Team Professional and Team Premium. No physical product is required.

No. With an active plan and a published profile you can add your Wallet pass without buying a physical product.

Apple Wallet: on your iPhone, open your dashboard in Safari, select Add to Apple Wallet on Overview or Share & QR, then tap Add.

Google Wallet: on your Android phone, open your dashboard in Chrome, select Add to Google Wallet, then save the pass.

Your profile must be published first.

Google Wallet passes update automatically about a minute after you save. Apple Wallet passes don’t update themselves: add the pass again and the new copy replaces the old one. The QR code on either pass always opens your live profile.

Yes, if you switch on Show Wallet buttons on my public profile. Visitors then see Add to Apple Wallet or Add to Google Wallet on your profile.

Standard includes your digital profile with contact details, Save Contact and Exchange Contact, sharing by QR code and NFC, Apple Wallet and Google Wallet, products and services, a gallery, basic customization, your dashboard and basic analytics.

Professional includes everything in Standard plus Link Finder (Google review, Google Maps and other supported links), Appointment Requests, advanced customization and custom sections, advanced analytics, and business tools such as contact records and campaigns. Professional does not include Card2Tap AI.

Premium includes everything in Professional plus Card2Tap AI.

Link Finder and Appointment Requests are on Professional and Premium; Card2Tap AI is on Premium and Team Premium only. Prices and the full comparison: Plans.

Card2Tap AI is included on Premium and Team Premium only. Standard and Professional do not include AI.

Yes. You can purchase a Card2Tap digital plan without buying a physical NFC product. A physical card is optional. Plans are on the Plans page.

Qualifying Card2Tap physical products include the Standard plan for 12 months. After the included 12 months end, you must renew the plan to continue paid access.

Qualifying products you can order today: PVC NFC Card, Metal NFC Card, Wooden NFC Card, Stand NFC, PVC NFC Name Tags and NFC Label Sticker.

Professional and Premium are not included. They are optional upgrades you can choose on the product page or in your bag (charged once per order).

Yes. Buy the higher plan from your dashboard or the Plans page. It starts at payment, lasts 12 months and includes everything in the plans below it. You pay the higher plan’s price — it is not prorated — and your current plan runs until its own end date.

Card2Tap plans are valid for 12 months. At the end of the term, you must renew the plan to continue paid access. Current renewals are manual unless otherwise shown at checkout.

No. Current Card2Tap plans do not automatically renew. Each plan is valid for 12 months, and you must renew manually after the term ends unless a different renewal arrangement is clearly shown at checkout in the future.

We email you a reminder 14 days before your plan ends. Renew from My Card2Tap or the Plans page; an early renewal starts when your current plan ends.

In My Account under Subscription & plans, select Cancel plan. You keep access until the end date and stop getting renewal reminders. Since plans never renew automatically, you can also simply let your plan end. Cancelling does not refund the time already paid for.

Except where required by applicable law, digital plan payments are generally final. If you believe Card2Tap made a billing or service error, contact Card2Tap promptly, preferably within 7 days, so the issue can be reviewed. Full details: Terms & Conditions.

Nothing is deleted and your profile stays online, but features that are no longer included stop working and you can’t open your dashboard until you renew or choose a plan.

We accept credit and debit cards, processed securely by Stripe. You can also pay with Link by Stripe. Depending on your device and browser, express options such as Apple Pay or Google Pay may also be offered at checkout. Card details are entered in the payment provider’s secure form; Card2Tap never receives your full card number.

Prices are shown in Canadian dollars (CAD) unless otherwise stated.

Prices are shown before applicable tax unless otherwise stated. Applicable taxes are calculated at checkout.

Canadian tax follows where your order is supplied: products by the shipping address, plans by your billing address. Products shipped outside Canada are not charged Canadian tax (including Ontario HST); the destination country may charge import duties, VAT or brokerage fees. See Taxes and currency.

Products you can order today:

• PVC NFC Card — production 2–4 business days after proof approval and payment
• Metal NFC Card
• Wooden NFC Card — production 2–4 business days after proof approval and payment
• Stand NFC — production 2–4 business days after proof approval and payment
• PVC NFC Name Tags
• NFC Label Sticker

Open a product, personalize it in the online designer, approve your proof, choose your plan, then check out with your Card2Tap account.

Yes. Each product has its own online designer: pick a layout, enter your text, add your logo and check the live preview. Positions follow Card2Tap’s design rules for each product. When it looks right, you create a proof to approve.

Approving confirms that this exact artwork is used for your order. Once the proof is approved and payment is confirmed, Card2Tap may begin production. Before approving, check spelling, names, phone numbers, email addresses, URLs, QR codes, colours, layout and logo.

Before you check out, yes: change the design and approve a new proof. After you order, contact us right away — once production starts, changes may not be possible, and if work has to be redone, additional costs may apply.

Cancel within 8 hours of ordering, before production starts, with no cancellation fee. After that a $50.00 CAD fee may apply, and once production starts the order may no longer be cancellable. Contact us as soon as possible with your order number. These rules do not limit cancellation rights you have under applicable law. Full details: Terms & Conditions.

Generally no. Personalized products are made to your approved proof, so they can’t be returned for a change of mind once production has begun, except where applicable law provides otherwise. Defects and errors on our side are handled differently — see the next question.

Contact us within 7 calendar days of delivery with your order number, a description and photos (or a video if we ask). We may ask you to return the product for inspection — please wait for our return instructions. If we confirm a production or manufacturing defect, our normal remedy is a replacement at no additional charge, including standard shipping. Your legal rights are not affected.

No additional warranty covers damage after delivery, such as bending, scratching, crushing, misuse, loss, theft, unauthorized alterations or ordinary wear and tear. This does not reduce rights you have under consumer-protection law.

Production starts once your proof is approved and payment is confirmed, and takes:

• PVC NFC Card — production 2–4 business days after proof approval and payment
• Metal NFC Card
• Wooden NFC Card — production 2–4 business days after proof approval and payment
• Stand NFC — production 2–4 business days after proof approval and payment
• PVC NFC Name Tags
• NFC Label Sticker

Business days exclude weekends, public holidays and announced closures. Production times are estimates, not delivery dates, and shipping transit comes on top. See Turnaround Options.

In My Card2Tap under NFC Products, or in My Account under Orders. Each order shows a status, such as Processing or Completed.

The front side is fully customizable. The back uses Card2Tap’s standard QR design so your card remains consistent and ready to connect to your digital profile.

This applies to the PVC, Metal and Wooden NFC Cards. You see the back in the preview and on your proof, and Card2Tap prints your card’s own QR code on it.

We ship to Canada, United States, Europe and United Arab Emirates. Other destinations can’t be selected at checkout yet — contact us and we will help.

Shipping options and prices are calculated based on destination and shipment weight and are shown during checkout. Very heavy orders need a custom shipping quote.

Options available by destination:

• Canada: Standard and Express
• United States: Standard and Express
• Europe: International Standard and International Express
• United Arab Emirates: International Standard and International Express

See Shipping Time Options for prices from each destination.

Your overall time is production + shipping transit. Production starts after proof approval and payment; the transit time shown under each shipping option at checkout starts after production. Both are estimates, not guaranteed delivery dates.

• PVC NFC Card — production 2–4 business days after proof approval and payment
• Metal NFC Card
• Wooden NFC Card — production 2–4 business days after proof approval and payment
• Stand NFC — production 2–4 business days after proof approval and payment
• PVC NFC Name Tags
• NFC Label Sticker

No. Production turnaround and shipping transit are separate. Your product must first be produced and approved for fulfillment before the shipping transit period begins. See Turnaround Options and Shipping Time Options.

No. Card2Tap is an online business and ships every order — to Canada, United States, Europe and United Arab Emirates. There’s no in-person pickup: your shipping options and prices are shown at checkout before you pay.

Orders shipped outside Canada may be charged import duties, taxes, VAT, customs or brokerage fees by the destination country. They are not included in the shipping price unless checkout shows them.

Contact us with your order number. We open an investigation with the courier. If the courier confirms the shipment was lost in its custody, we normally send a replacement at no additional standard shipping charge, subject to availability. Full conditions: Terms & Conditions.

Photograph the outer packaging and the products and contact us within 7 calendar days. Please keep the packaging during the carrier investigation. If the damage happened in transit, we work with the carrier and provide the appropriate remedy.

Link Finder, on Professional and Premium, helps you add your Google review, Google Maps, website and social links to Contact details. You paste a link or username — or let it read your website for the links it shows — check the exact link it will use, choose This is mine, then add it.

No. Nothing is added until you confirm each link. Link Finder does not search Google or social networks for you, so if it can’t find an account, paste your link instead.

On Professional and Premium, visitors choose a service and a preferred time on your profile and send a request. You approve it, decline it or suggest another time, and the visitor is emailed each time.

Not unless you choose it. By default every request waits for your approval and is not a confirmed appointment until you approve it. You can set an individual service to Confirm automatically so visitors are booked straight away.

Open Appointment requests in My Card2Tap, name a first service, choose your days and hours, then choose Create and switch on. Your profile must be published.

On Premium and Team Premium, Card2Tap AI can write bio options, suggest cleaner job titles and profile wording, propose products and services as drafts, answer your visitors from your company knowledge in a visitor chat, and write first drafts of marketing emails or SMS.

No. AI suggestions never change your profile on their own. Nothing changes until you choose Use this, add a suggestion or save it yourself, and marketing drafts are never sent for you.

Yes. AI can produce inaccurate, incomplete or unsuitable suggestions, so review everything before you use it. Card2Tap AI is not legal, medical, financial, tax or other professional advice.

Only what each feature needs, such as your bio answers, profile wording, company knowledge or brief. Your contacts, orders, payments and account details are never sent to AI.

The Custom Design Studio is where you create the artwork for your Card2Tap product: with Card2Tap AI, a Card2Tap designer, your own PDF, SVG or Illustrator file, or a professional template. Every design is made for the product’s exact print size, checked before printing and approved by you.

• Card2Tap AI: $20 CAD + applicable tax for 5 AI design credits.
• Card2Tap designer: $65.99 CAD + applicable tax, including up to 3 hours of design time. Extra time is $25 CAD per hour + tax, only if you approve it.
• Uploading your own artwork: the file check is free.
• Templates: included with your product.

The product, shipping and tax are charged when you order the product.

One credit creates one new design or variation with Card2Tap AI. Editing a design, favorites, comparing, prompt help and the AI review are free. If a design can’t be created, the credit comes straight back.

No. Design Studio’s Card2Tap AI designs your physical product and uses credits — anyone with a Card2Tap account can buy them. The AI assistant in My Card2Tap helps with your profile wording and visitor chat, and is part of Premium and Team Premium.

No. Card2Tap AI plans the layout, colours and style. Your name, contact details, logo and QR code are placed from what you enter and your Brand Kit — never invented. It doesn’t create photos or illustrations; upload your own artwork or ask a designer for those.

Yes — a PDF, SVG or Adobe Illustrator file (saved with PDF compatibility), up to 50 MB. Card2Tap checks the size, margins, image quality, fonts, colours and QR code, and tells you in plain words whether it’s ready, ready with warnings, needs a person to check it, or needs a change.

Each problem says what to change, with a link to learn more — for example the wrong size, an image that would print blurry, or fonts that aren’t embedded. Upload a corrected file (every upload is kept), or ask a Card2Tap designer to fix it.

Write a short brief, pay $65.99 CAD + tax at checkout, and a designer creates your proof. You pin comments on the spot you mean and request changes; revisions are included within your design time. You approve the final proof before anything is produced.

Your designer sends a request with the hours, the reason and the amount ($25 CAD per hour + tax). Nothing is charged unless you approve. If you decline, your designer finishes with the time already paid and you keep every proof.

The approved version is locked for your order, so what you approved is exactly what’s produced. You can create new versions for future orders. If you approved the wrong one and already ordered, contact us straight away.

Yes. Choose Use on Another Product or Create a Matching Set on an approved design. Card2Tap lays it out again for each product’s size and print method, and each product gets its own proof to approve.

Templates and artwork uploads work without signing in; sign in to keep your designs with your account. Card2Tap AI and designer projects need a Card2Tap account, because credits and projects belong to it. Your designs appear in My Card2Tap → My Designs.

Yes. Team owners and admins can create a master design from the Team Brand Kit, then a proof for each active member with their own details. Locked parts such as the logo and colours stay the same on every card.

No. You can also hire a Card2Tap designer, upload your own artwork or start from a template — templates and uploads don’t even need an account. See What is the Custom Design Studio?

PDF, SVG and Adobe Illustrator (.ai) saved with Create PDF Compatible File, up to 50 MB. An Illustrator file without PDF compatibility is checked by a person. See Upload PDF, SVG or AI files.

Yes. Every upload is checked against your product for size, safe area, image quality, fonts, colours and the QR code, and each problem is explained in plain words. While a product’s exact print size is still being confirmed with our supplier, a person also checks every file for it. See The artwork quality check.

No. The check works out each image’s real DPI and your product’s bleed and safe area for you, and explains any problem simply, with a link to learn more. To read more, see Understanding DPI and Bleed and safe areas.

Card2Tap Teams lets an organization give every member a Card2Tap profile with shared branding, and manage seats, members, billing and physical Team cards from one Team dashboard. Team plans: Team Standard, Team Professional and Team Premium. See Teams.

Team Standard, Team Professional and Team Premium. Each yearly price includes a number of users and you can add more. Link Finder and Appointment Requests are on Team Professional and Team Premium; Card2Tap AI on Team Premium. Prices: Team plans.

Only the Team Owner and Team Admins, and only while the team plan is active. Managers and Members cannot place Team card orders.

No. A Team seat controls a member’s digital access. A physical card is separate hardware and does not create an additional Team seat. One member can have multiple physical cards without consuming additional seats.

Yes. In Physical products, Owners and Admins select Assign or Reassign — or Assign several for many cards at once — to choose which member a card opens. The card keeps its own permanent NFC link, so no reprogramming is needed — but names or artwork printed on a personalized card cannot change.

Personalized per member: each card is printed with that member’s details, with its own proof. Reassignable company card: one general company design that is easier to reassign later.

Each personalized card’s design moves from Not started to Draft, Needs review and Approved. Every proof is approved with a confirmation checkbox, and cards assigned to a member must be approved before they are added to an order.

The Team Owner manages the team plan in Billing & plan: seats, upgrades, renewals and invoices. Admins can too only if the Owner switches on Admins can manage billing. Managers and Members cannot. Team plans renew manually every 12 months.

Deactivate or remove them in Members. Their seat is freed, their Team cards return to your inventory, and you can give a card to someone else.

Select Forgot your password? on the sign-in page, enter your email or username, and use the link we email you to choose a new password.

Go to Account details in My Account, change your password or sign-in email, then save your changes.

No. Card2Tap support never needs your password. Never send us — or anyone — your password, payment card details, API keys or other credentials.

Only what you publish on your profile. Your account, orders, contacts and drafts are private. See our Privacy Policy.

Yes. Send a privacy request through our support form; we confirm your identity by email before acting. When an account is deleted, its profiles and content are deleted, but we keep records we must keep by law, such as orders, invoices and tax records. Details are in our Privacy Policy.

• Check that your profile is published and opens from its link.
• Make sure the phone supports NFC and, on Android, that NFC is switched on.
• Hold the card near the top of an iPhone, or against the back of an Android phone, for a second or two; remove a thick or metal case.
• In NFC Products, select Test My NFC Link on the card: it shows whether a tap works right now and what it opens.

Most QR problems come from print quality, a missing white border around the code, or a profile that is still a draft. Check each one, and download a fresh code from Share & QR if you changed your profile address.

Wallet passes need a published profile and an active plan. Use Safari on iPhone for Apple Wallet and Chrome on Android for Google Wallet, and read the message in the Wallet pass panel. For visitors, switch on Wallet buttons on your public profile.

Changes appear only after you save them, on the profile you edited. Then check your visibility switches and your plan. An Apple Wallet pass needs adding again to show new details, and contacts people saved earlier don’t update on their phones.

Use the email address from your order, reset your password if needed, and wait 15 minutes after too many attempts. Your card is already linked to that account.

If a payment fails at checkout, nothing is added to your account and you can try again. If a payment fails later, that plan is paused until it is paid.

We ship online to Canada, United States, Europe and United Arab Emirates. For other destinations, or orders heavier than our online prices cover, contact us for a custom quote.

Only Team Owners and Admins can order Team cards, and only while the team plan is active. Cards assigned to a member also need an approved design, and each card shows whether it can be ordered right now.

AI tools are part of Premium and Team Premium and have daily allowances that reset at midnight UTC. Most errors clear if you wait or try again, and you can always continue without AI.

New profiles start as drafts. Publish yours on Overview; until then — and on an old address — visitors see “Profile not found”.