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In My Account under Subscription & plans, select Cancel plan. You keep access until the end date and stop getting renewal reminders. Since plans never renew automatically, you can also simply let your plan end. Cancelling does not refund the time already paid for.

Except where required by applicable law, digital plan payments are generally final. If you believe Card2Tap made a billing or service error, contact Card2Tap promptly, preferably within 7 days, so the issue can be reviewed. Full details: Terms & Conditions.

Cancel within 8 hours of ordering, before production starts, with no cancellation fee. After that a $50.00 CAD fee may apply, and once production starts the order may no longer be cancellable. Contact us as soon as possible with your order number. These rules do not limit cancellation rights you have under applicable law. Full details: Terms & Conditions.

Generally no. Personalized products are made to your approved proof, so they can’t be returned for a change of mind once production has begun, except where applicable law provides otherwise. Defects and errors on our side are handled differently — see the next question.

The Team Owner manages the team plan in Billing & plan: seats, upgrades, renewals and invoices. Admins can too only if the Owner switches on Admins can manage billing. Managers and Members cannot. Team plans renew manually every 12 months.

AI tools are part of Premium and Team Premium and have daily allowances that reset at midnight UTC. Most errors clear if you wait or try again, and you can always continue without AI.

As soon as your payment is confirmed — we email you when it is ready. Returning customers simply sign in; you don’t need to buy again to reach your dashboard.

Prices are shown in Canadian dollars (CAD) unless otherwise stated.

Prices are shown before applicable tax unless otherwise stated. Applicable taxes are calculated at checkout.

Canadian tax follows where your order is supplied: products by the shipping address, plans by your billing address. Products shipped outside Canada are not charged Canadian tax (including Ontario HST); the destination country may charge import duties, VAT or brokerage fees. See Taxes and currency.

Standard includes your digital profile with contact details, Save Contact and Exchange Contact, sharing by QR code and NFC, Apple Wallet and Google Wallet, products and services, a gallery, basic customization, your dashboard and basic analytics.

Professional includes everything in Standard plus Link Finder (Google review, Google Maps and other supported links), Appointment Requests, advanced customization and custom sections, advanced analytics, and business tools such as contact records and campaigns. Professional does not include Card2Tap AI.

Premium includes everything in Professional plus Card2Tap AI.

Link Finder and Appointment Requests are on Professional and Premium; Card2Tap AI is on Premium and Team Premium only. Prices and the full comparison: Plans.

Card2Tap AI is included on Premium and Team Premium only. Standard and Professional do not include AI.

Yes. You can purchase a Card2Tap digital plan without buying a physical NFC product. A physical card is optional. Plans are on the Plans page.

Qualifying Card2Tap physical products include the Standard plan for 12 months. After the included 12 months end, you must renew the plan to continue paid access.

Qualifying products you can order today: PVC NFC Card, Metal NFC Card, Wooden NFC Card, Stand NFC, PVC NFC Name Tags and NFC Label Sticker.

Professional and Premium are not included. They are optional upgrades you can choose on the product page or in your bag (charged once per order).

Yes. Buy the higher plan from your dashboard or the Plans page. It starts at payment, lasts 12 months and includes everything in the plans below it. You pay the higher plan’s price — it is not prorated — and your current plan runs until its own end date.

Card2Tap plans are valid for 12 months. At the end of the term, you must renew the plan to continue paid access. Current renewals are manual unless otherwise shown at checkout.

No. Current Card2Tap plans do not automatically renew. Each plan is valid for 12 months, and you must renew manually after the term ends unless a different renewal arrangement is clearly shown at checkout in the future.

We email you a reminder 14 days before your plan ends. Renew from My Card2Tap or the Plans page; an early renewal starts when your current plan ends.

Nothing is deleted and your profile stays online, but features that are no longer included stop working and you can’t open your dashboard until you renew or choose a plan.

We accept credit and debit cards, processed securely by Stripe. You can also pay with Link by Stripe. Depending on your device and browser, express options such as Apple Pay or Google Pay may also be offered at checkout. Card details are entered in the payment provider’s secure form; Card2Tap never receives your full card number.

Card2Tap Teams lets an organization give every member a Card2Tap profile with shared branding, and manage seats, members, billing and physical Team cards from one Team dashboard. Team plans: Team Standard, Team Professional and Team Premium. See Teams.

Contact us within 7 calendar days of delivery with your order number, a description and photos (or a video if we ask). We may ask you to return the product for inspection — please wait for our return instructions. If we confirm a production or manufacturing defect, our normal remedy is a replacement at no additional charge, including standard shipping. Your legal rights are not affected.

Deactivate or remove them in Members. Their seat is freed, their Team cards return to your inventory, and you can give a card to someone else.