How can we help?

Select Forgot your password? on the sign-in page, enter your email or username, and use the link we email you to choose a new password.

Go to Account details in My Account, change your password or sign-in email, then save your changes.

No. Card2Tap support never needs your password. Never send us — or anyone — your password, payment card details, API keys or other credentials.

Create your account when you check out — checkout always uses an account, so your plan or product is linked to it automatically once payment is confirmed. You can also create one on the My Account page with your email address and a password.

As soon as your payment is confirmed — we email you when it is ready. Returning customers simply sign in; you don’t need to buy again to reach your dashboard.

Templates and artwork uploads work without signing in; sign in to keep your designs with your account. Card2Tap AI and designer projects need a Card2Tap account, because credits and projects belong to it. Your designs appear in My Card2Tap → My Designs.

Use the email address from your order, reset your password if needed, and wait 15 minutes after too many attempts. Your card is already linked to that account.

Not for a product you buy online: you create your account at checkout, and the product is linked to it automatically when your payment is confirmed. Sign in and My Card2Tap opens so you can build your profile.

A product you received another way — as a gift, at an event or from your company — is activated with the setup code in its packaging. Tap it with your phone, scan its setup QR code, or enter the code at card2tap.com/a/.

1. Sign in and open My Card2Tap.
2. Select Create my profile, or use the guided Profile setup.
3. Add your name, job title, company and a short description.
4. Add your contact details and links, then services, gallery or other sections you want.
5. Use Preview to check it.
6. Select Publish profile on Overview.
7. Share it by tap, QR code, link or Wallet pass.

Nothing is public until you publish.

The card is linked to your account when your payment is confirmed. Give it to them with Transfer ownership in My Card2Tap → NFC Products: enter the email address of their Card2Tap account and confirm with your password. They accept while signed in with that email within 7 days, then choose which of their profiles it opens. Until then, it stays yours.

A product you buy online in your Card2Tap account is connected automatically when your payment is confirmed — nothing to do. A product you received another way (a gift, an event, your company, a spare) you activate yourself:

1. Tap it with your phone, scan the setup QR code in the packaging, or go to card2tap.com/a/ and enter the setup code (C2T-XXXX-XXXX).
2. Sign in, or create a free account.
3. Confirm it’s yours with the setup code.
4. Choose which of your profiles it opens, or create a new one, tick the box and select Activate.

A setup code works once and expires after a set time. Lost or expired? Contact Card2Tap Support online. Team products are assigned by the Team’s owner or admins instead.