Card2Tap FAQ
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Find quick answers about your Card2Tap profile, NFC products, Wallet, plans, Teams, orders and more.
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NFC lets a phone read a small chip from a few centimetres away. When someone taps a compatible phone near your Card2Tap NFC product, your profile opens in their browser. On an iPhone, hold the card near the top of the phone; on Android, hold it against the back with NFC switched on.
Related help: What is NFC? · How to tap a Card2Tap card on iPhone and Android
Yes. In NFC Products, choose another of your profiles under Profile it opens and select Change profile. To give the card to someone else, use Transfer ownership: they accept it in their own Card2Tap account. Team Owners and Admins can reassign Team cards to another member. The card keeps its own permanent NFC link, so no reprogramming is needed — but anything printed on it stays the same.
Related help: Can I reassign an NFC card? · How do I give my Card2Tap product to someone else? · Assign and reassign Team cards
- Check that your profile is published and opens from its link.
- Make sure the phone supports NFC and, on Android, that NFC is switched on.
- Hold the card near the top of an iPhone, or against the back of an Android phone, for a second or two; remove a thick or metal case.
- In NFC Products, select Test My NFC Link on the card: it shows whether a tap works right now and what it opens.
Related help: My NFC card doesn’t open my profile · My card shows a message instead of my profile
Tap your NFC product, show or print your QR code, send your profile link by message, email or social media, use your Apple Wallet or Google Wallet pass, or let visitors pass your profile on with the Share button.
Related help: All the ways to share your profile · How do I find my public profile link?
Analytics shows profile views, card taps and other visitor actions. Every plan gets 7- and 30-day totals; Professional and Premium add 12 months and charts.
Related help: Understanding your analytics
Products you can order today:
- PVC NFC Card — production 2–4 business days after proof approval and payment
- Metal NFC Card
- Wooden NFC Card — production 2–4 business days after proof approval and payment
- Stand NFC — production 2–4 business days after proof approval and payment
- PVC NFC Name Tags
- NFC Label Sticker
Related help: A product says it’s unavailable · How do I order a Card2Tap product?
No. A tap, a QR scan or your link opens your profile as a normal web page in the phone’s browser. Nothing needs to be installed.
Related help: Does the other person need an app?
The card is linked to your account when your payment is confirmed. Give it to them with Transfer ownership in My Card2Tap → NFC Products: enter the email address of their Card2Tap account and confirm with your password. They accept while signed in with that email within 7 days, then choose which of their profiles it opens. Until then, it stays yours.
Related help: How do I give my Card2Tap product to someone else? · Can I reassign an NFC card?
In My Card2Tap under Share & QR. Scanning it opens your public profile. Download it as SVG for print or PNG for screens, keep the white border, and test it before printing.
Related help: Where can I find my QR code? · Share and print your QR code
No. Editing your profile does not change your QR code. It changes only if you change your profile web address, and old codes still redirect for a while.
Related help: Does changing my profile change my QR code?
A product you buy online in your Card2Tap account is connected automatically when your payment is confirmed — nothing to do. A product you received another way (a gift, an event, your company, a spare) you activate yourself:
- Tap it with your phone, scan the setup QR code in the packaging, or go to card2tap.com/a/ and enter the setup code (C2T-XXXX-XXXX).
- Sign in, or create a free account.
- Confirm it’s yours with the setup code.
- Choose which of your profiles it opens, or create a new one, tick the box and select Activate.
A setup code works once and expires after a set time. Lost or expired? Contact Card2Tap Support online. Team products are assigned by the Team’s owner or admins instead.
Related help: How do I activate my Card2Tap product? · Manage your NFC products: profile, test, switch off, lost, transfer
In My Card2Tap → NFC Products, select Report lost or stolen on the product. From then on a tap shows a neutral “unavailable” page with nothing about you. Found it? Select Switch back on. For a replacement, contact Card2Tap Support online: we make a new product with a new link that opens the same profile, and the old one stops working for good.
Related help: My Card2Tap product was lost or stolen · Manage your NFC products: profile, test, switch off, lost, transfer
Card2Tap is a digital profile and smart-sharing platform for individuals and teams. Your Card2Tap profile brings your contact details, services, links and brand together on one page that you can update at any time. You share it with an NFC tap, a QR code, an Apple Wallet or Google Wallet pass, or your profile link.
Related help: What is Card2Tap? · How Card2Tap Works
No. Card2Tap can be used digitally through your public profile, QR code, Apple Wallet and Google Wallet. Physical NFC products are optional.
Related help: Do I need a physical Card2Tap product? · Can I subscribe without buying a physical card?
Yes, at any time. Your card holds its own permanent NFC link, so profile changes show as soon as you save — you never need to reprogram the card. What is printed on a physical product (names, logo, artwork) does not change.
Related help: Does changing my profile require reprogramming my card?
Apple Wallet: on your iPhone, open your dashboard in Safari, select Add to Apple Wallet on Overview or Share & QR, then tap Add.
Google Wallet: on your Android phone, open your dashboard in Chrome, select Add to Google Wallet, then save the pass.
Your profile must be published first.
Related help: Add Card2Tap to Apple Wallet · Add Card2Tap to Google Wallet
Standard includes your digital profile with contact details, Save Contact and Exchange Contact, sharing by QR code and NFC, Apple Wallet and Google Wallet, products and services, a gallery, basic customization, your dashboard and basic analytics.
Professional includes everything in Standard plus Link Finder (Google review, Google Maps and other supported links), Appointment Requests, advanced customization and custom sections, advanced analytics, and business tools such as contact records and campaigns. Professional does not include Card2Tap AI.
Premium includes everything in Professional plus Card2Tap AI.
Link Finder and Appointment Requests are on Professional and Premium; Card2Tap AI is on Premium and Team Premium only. Prices and the full comparison: Plans.
Related help: Which Card2Tap plan should I choose? · Card2Tap plans: Standard, Professional and Premium
Your overall time is production + shipping transit. Production starts after proof approval and payment; the transit time shown under each shipping option at checkout starts after production. Both are estimates, not guaranteed delivery dates.
- PVC NFC Card — production 2–4 business days after proof approval and payment
- Metal NFC Card
- Wooden NFC Card — production 2–4 business days after proof approval and payment
- Stand NFC — production 2–4 business days after proof approval and payment
- PVC NFC Name Tags
- NFC Label Sticker
Related help: How long does production take? · Shipping: availability, rates and tracking
You build your profile in My Card2Tap and publish it. People open it by tapping your NFC product, scanning your QR code, opening your link or your Wallet pass. It opens as a normal web page in their phone’s browser.
Related help: How Card2Tap Works
Not for a product you buy online: you create your account at checkout, and the product is linked to it automatically when your payment is confirmed. Sign in and My Card2Tap opens so you can build your profile.
A product you received another way — as a gift, at an event or from your company — is activated with the setup code in its packaging. Tap it with your phone, scan its setup QR code, or enter the code at card2tap.com/a/.
Related help: I bought a product but don’t see it in my account · How do I activate my Card2Tap product?
- Sign in and open My Card2Tap.
- Select Create my profile, or use the guided Profile setup.
- Add your name, job title, company and a short description.
- Add your contact details and links, then services, gallery or other sections you want.
- Use Preview to check it.
- Select Publish profile on Overview.
- Share it by tap, QR code, link or Wallet pass.
Nothing is public until you publish.
Related help: How do I create my first profile? · Guided profile setup · How do I publish my profile?
My Card2Tap is your dashboard. You use it to edit and publish your profile, share it, see who contacted you, and manage your NFC products, orders and plan.
Related help: What is My Card2Tap? A tour of your dashboard · Your dashboard Overview page
Yes: you can have one profile per Card2Tap card you own, and always at least one. Select New profile at the top of My Card2Tap, or select Give it its own profile on a product in NFC Products.
Related help: Add another profile or card
Only once you publish it — drafts stay private. A published profile can be seen by anyone with your profile link, QR code, NFC product or Wallet pass, so publish only what you are comfortable sharing. While you have an active plan you can unpublish it in My Card2Tap; without one, ask us and we will do it. See our Privacy Policy.
Related help: How Card2Tap protects your account and data · My profile says Draft or “Profile not found”
Yes, on the Profile page under Your Card2Tap Web Address. Your old address forwards visitors to the new one, but update anything you printed or shared with it when you can — such as a QR code. Your NFC products keep working: each one has its own permanent link.
Related help: Change your profile web address
Yes. You can purchase a Card2Tap digital plan without buying a physical NFC product. A physical card is optional. Plans are on the Plans page.
Related help: Can I subscribe without buying a physical card?
Qualifying Card2Tap physical products include the Standard plan for 12 months. After the included 12 months end, you must renew the plan to continue paid access.
Qualifying products you can order today: PVC NFC Card, Metal NFC Card, Wooden NFC Card, Stand NFC, PVC NFC Name Tags and NFC Label Sticker.
Professional and Premium are not included. They are optional upgrades you can choose on the product page or in your bag (charged once per order).
Related help: Which plan comes with my product? · Choosing your plan when you order
Production starts once your proof is approved and payment is confirmed, and takes:
- PVC NFC Card — production 2–4 business days after proof approval and payment
- Metal NFC Card
- Wooden NFC Card — production 2–4 business days after proof approval and payment
- Stand NFC — production 2–4 business days after proof approval and payment
- PVC NFC Name Tags
- NFC Label Sticker
Business days exclude weekends, public holidays and announced closures. Production times are estimates, not delivery dates, and shipping transit comes on top. See Turnaround Options.
Related help: How long does production take?
In My Card2Tap under NFC Products, or in My Account under Orders. Each order shows a status, such as Processing or Completed.
Related help: Where is my order? Order statuses explained
The front side is fully customizable. The back uses Card2Tap’s standard QR design so your card remains consistent and ready to connect to your digital profile.
This applies to the PVC, Metal and Wooden NFC Cards. You see the back in the preview and on your proof, and Card2Tap prints your card’s own QR code on it.
Related help: Products you can design in Design Studio · QR code requirements
Still need help?
Visit the Card2Tap Help Center or reach our team online.
