Q: How do I set up my profile?

Sign in and open My Card2Tap. Select Create my profile , or use the guided Profile setup . Add your name, job title, company and a short description. Add your contact details and links, then services, gallery or other sections you want. Use Preview to check it. Select Publish profile on Overview. Share it by tap, QR code, link or Wallet pass. Nothing is public until you publish.

Q: How do I publish my profile?

Open Overview in My Card2Tap and select Publish profile . You need a name or a company first. After that, saved changes go live straight away.

Question 1

What is Card2Tap?

Accepted Answer

Card2Tap is a digital profile and smart-sharing platform for individuals and teams. Your Card2Tap profile brings your contact details, services, links and brand together on one page that you can update at any time. You share it with an NFC tap, a QR code, an Apple Wallet or Google Wallet pass, or your profile link.

Question 2

Do I need a physical Card2Tap card?

Accepted Answer

No. Card2Tap can be used digitally through your public profile, QR code, Apple Wallet and Google Wallet. Physical NFC products are optional.

Question 3

How does Card2Tap work?

Accepted Answer

You build your profile in My Card2Tap and publish it. People open it by tapping your NFC product, scanning your QR code, opening your link or your Wallet pass. It opens as a normal web page in their phone’s browser.

Question 4

How do I create an account?

Accepted Answer

Create your account when you check out — checkout always uses an account, so your plan or product is linked to it automatically once payment is confirmed. You can also create one on the My Account page with your email address and a password.

Question 5

Do I need a code to set up my card?

Accepted Answer

Not for a product you buy online: you create your account at checkout, and the product is linked to it automatically when your payment is confirmed. Sign in and My Card2Tap opens so you can build your profile.

A product you received another way — as a gift, at an event or from your company — is activated with the setup code in its packaging. Tap it with your phone, scan its setup QR code, or enter the code at card2tap.com/a/.

Question 6

How do I set up my profile?

Accepted Answer

Sign in and open My Card2Tap.
Select Create my profile, or use the guided Profile setup.
Add your name, job title, company and a short description.
Add your contact details and links, then services, gallery or other sections you want.
Use Preview to check it.
Select Publish profile on Overview.
Share it by tap, QR code, link or Wallet pass.

Nothing is public until you publish.

Question 7

What are all the ways to share my profile?

Accepted Answer

Tap your NFC product, show or print your QR code, send your profile link by message, email or social media, use your Apple Wallet or Google Wallet pass, or let visitors pass your profile on with the Share button.

Question 8

What is My Card2Tap?

Accepted Answer

My Card2Tap is your dashboard. You use it to edit and publish your profile, share it, see who contacted you, and manage your NFC products, orders and plan.

Question 9

When can I use my dashboard?

Accepted Answer

As soon as your payment is confirmed — we email you when it is ready. Returning customers simply sign in; you don’t need to buy again to reach your dashboard.

Question 10

How do I publish my profile?

Accepted Answer

Open Overview in My Card2Tap and select Publish profile. You need a name or a company first. After that, saved changes go live straight away.

Question 11

Can I preview my profile before publishing?

Accepted Answer

Yes. Select Preview on the Profile page, use the live preview in Themes, or select View draft at the top of My Card2Tap. Previews never publish anything.

Question 12

Can I have more than one profile?

Accepted Answer

Yes: you can have one profile per Card2Tap card you own, and always at least one. Select New profile at the top of My Card2Tap, or select Give it its own profile on a product in NFC Products.

Question 13

What analytics do I get?

Accepted Answer

Analytics shows profile views, card taps and other visitor actions. Every plan gets 7- and 30-day totals; Professional and Premium add 12 months and charts.

Question 14

What information can I add to my profile?

Accepted Answer

Name, job title, company and a short description
Profile photo or logo and a banner
Contact details with action buttons: phone, email, website, social links, a Google review link, Google Maps directions and more
Products & services and a gallery of images and videos
Appointment requests and custom sections, on the plans that include them
A theme and accent colour

You choose what to publish, and you can change it at any time.

Question 15

Can I update my profile after ordering a physical card?

Accepted Answer

Yes, at any time. Your card holds its own permanent NFC link, so profile changes show as soon as you save — you never need to reprogram the card. What is printed on a physical product (names, logo, artwork) does not change.

Question 16

Is my Card2Tap profile public?

Accepted Answer

Only once you publish it — drafts stay private. A published profile can be seen by anyone with your profile link, QR code, NFC product or Wallet pass, so publish only what you are comfortable sharing. While you have an active plan you can unpublish it in My Card2Tap; without one, ask us and we will do it. See our Privacy Policy.

Question 17

What is “Save contact”?

Accepted Answer

The Save contact button on your profile adds your contact details to the visitor’s phone, so they have your number and email without typing them.

Question 18

What is “Exchange contact”?

Accepted Answer

Exchange contact works the other way round: a visitor sends you their own name and contact details through a short form, after ticking the permission box. They appear under Contacts in My Card2Tap and you get an email. You can switch the form off in Advanced settings.

Question 19

Can I change my profile web address?

Accepted Answer

Yes, on the Profile page under Your Card2Tap Web Address. Your old address forwards visitors to the new one, but update anything you printed or shared with it when you can — such as a QR code. Your NFC products keep working: each one has its own permanent link.

Question 20

How do I add a Google Review button?

Accepted Answer

Copy your review link from your Google Business Profile (Ask for reviews), then add it in Contact details with the type Google review and a label such as Write a Review. On Professional and Premium, Link Finder can check the link for you first.

Question 21

How does NFC work?

Accepted Answer

NFC lets a phone read a small chip from a few centimetres away. When someone taps a compatible phone near your Card2Tap NFC product, your profile opens in their browser. On an iPhone, hold the card near the top of the phone; on Android, hold it against the back with NFC switched on.

Question 22

Does the other person need an app?

Accepted Answer

No. A tap, a QR scan or your link opens your profile as a normal web page in the phone’s browser. Nothing needs to be installed.

Question 23

Can I reassign an NFC card?

Accepted Answer

Yes. In NFC Products, choose another of your profiles under Profile it opens and select Change profile. To give the card to someone else, use Transfer ownership: they accept it in their own Card2Tap account. Team Owners and Admins can reassign Team cards to another member. The card keeps its own permanent NFC link, so no reprogramming is needed — but anything printed on it stays the same.

Question 24

I bought a card for someone else. How do they use it?

Accepted Answer

The card is linked to your account when your payment is confirmed. Give it to them with Transfer ownership in My Card2Tap → NFC Products: enter the email address of their Card2Tap account and confirm with your password. They accept while signed in with that email within 7 days, then choose which of their profiles it opens. Until then, it stays yours.

Question 25

Where do I find my QR code?

Accepted Answer

In My Card2Tap under Share & QR. Scanning it opens your public profile. Download it as SVG for print or PNG for screens, keep the white border, and test it before printing.

Question 26

Does my QR code change when I edit my profile?

Accepted Answer

No. Editing your profile does not change your QR code. It changes only if you change your profile web address, and old codes still redirect for a while.

Question 27

How do I activate my Card2Tap product?

Accepted Answer

A product you buy online in your Card2Tap account is connected automatically when your payment is confirmed — nothing to do. A product you received another way (a gift, an event, your company, a spare) you activate yourself:

Tap it with your phone, scan the setup QR code in the packaging, or go to card2tap.com/a/ and enter the setup code (C2T-XXXX-XXXX).
Sign in, or create a free account.
Confirm it’s yours with the setup code.
Choose which of your profiles it opens, or create a new one, tick the box and select Activate.

A setup code works once and expires after a set time. Lost or expired? Contact Card2Tap Support online. Team products are assigned by the Team’s owner or admins instead.

Question 28

What if my Card2Tap product is lost or stolen?

Accepted Answer

In My Card2Tap → NFC Products, select Report lost or stolen on the product. From then on a tap shows a neutral “unavailable” page with nothing about you. Found it? Select Switch back on. For a replacement, contact Card2Tap Support online: we make a new product with a new link that opens the same profile, and the old one stops working for good.

Question 29

Are Apple Wallet and Google Wallet included?

Accepted Answer

Yes. Apple Wallet and Google Wallet passes are included on every plan — Standard, Professional, Premium, Team Standard, Team Professional and Team Premium. No physical product is required.

Question 30

Do I need a physical card to use Apple Wallet or Google Wallet?

Accepted Answer

No. With an active plan and a published profile you can add your Wallet pass without buying a physical product.

Question 31

How do I add Card2Tap to Apple Wallet or Google Wallet?

Accepted Answer

Apple Wallet: on your iPhone, open your dashboard in Safari, select Add to Apple Wallet on Overview or Share & QR, then tap Add.

Google Wallet: on your Android phone, open your dashboard in Chrome, select Add to Google Wallet, then save the pass.

Your profile must be published first.

Question 32

Does my Wallet pass update when I change my profile?

Accepted Answer

Google Wallet passes update automatically about a minute after you save. Apple Wallet passes don’t update themselves: add the pass again and the new copy replaces the old one. The QR code on either pass always opens your live profile.

Question 33

Can visitors save my card to their own Wallet?

Accepted Answer

Yes, if you switch on Show Wallet buttons on my public profile. Visitors then see Add to Apple Wallet or Add to Google Wallet on your profile.

Question 34

What is the difference between Standard, Professional and Premium?

Accepted Answer

Standard includes your digital profile with contact details, Save Contact and Exchange Contact, sharing by QR code and NFC, Apple Wallet and Google Wallet, products and services, a gallery, basic customization, your dashboard and basic analytics.

Professional includes everything in Standard plus Link Finder (Google review, Google Maps and other supported links), Appointment Requests, advanced customization and custom sections, advanced analytics, and business tools such as contact records and campaigns. Professional does not include Card2Tap AI.

Premium includes everything in Professional plus Card2Tap AI.

Link Finder and Appointment Requests are on Professional and Premium; Card2Tap AI is on Premium and Team Premium only. Prices and the full comparison: Plans.

Question 35

Which plans include Card2Tap AI?

Accepted Answer

Card2Tap AI is included on Premium and Team Premium only. Standard and Professional do not include AI.

Question 36

Can I buy a plan without a physical product?

Accepted Answer

Yes. You can purchase a Card2Tap digital plan without buying a physical NFC product. A physical card is optional. Plans are on the Plans page.

Question 37

Which plan comes with a physical Card2Tap product?

Accepted Answer

Qualifying Card2Tap physical products include the Standard plan for 12 months. After the included 12 months end, you must renew the plan to continue paid access.

Qualifying products you can order today: PVC NFC Card, Metal NFC Card, Wooden NFC Card, Stand NFC, PVC NFC Name Tags and NFC Label Sticker.

Professional and Premium are not included. They are optional upgrades you can choose on the product page or in your bag (charged once per order).

Question 38

Can I upgrade my plan?

Accepted Answer

Yes. Buy the higher plan from your dashboard or the Plans page. It starts at payment, lasts 12 months and includes everything in the plans below it. You pay the higher plan’s price — it is not prorated — and your current plan runs until its own end date.

Question 39

How long does a Card2Tap plan last?

Accepted Answer

Card2Tap plans are valid for 12 months. At the end of the term, you must renew the plan to continue paid access. Current renewals are manual unless otherwise shown at checkout.

Question 40

Does my Card2Tap plan renew automatically?

Accepted Answer

No. Current Card2Tap plans do not automatically renew. Each plan is valid for 12 months, and you must renew manually after the term ends unless a different renewal arrangement is clearly shown at checkout in the future.

We email you a reminder 14 days before your plan ends. Renew from My Card2Tap or the Plans page; an early renewal starts when your current plan ends.

Question 41

How do I cancel my plan?

Accepted Answer

In My Account under Subscription & plans, select Cancel plan. You keep access until the end date and stop getting renewal reminders. Since plans never renew automatically, you can also simply let your plan end. Cancelling does not refund the time already paid for.

Question 42

Are digital plans refundable?

Accepted Answer

Except where required by applicable law, digital plan payments are generally final. If you believe Card2Tap made a billing or service error, contact Card2Tap promptly, preferably within 7 days, so the issue can be reviewed. Full details: Terms & Conditions.

Question 43

What happens when my plan ends?

Accepted Answer

Nothing is deleted and your profile stays online, but features that are no longer included stop working and you can’t open your dashboard until you renew or choose a plan.

Question 44

What payment methods do you accept?

Accepted Answer

We accept credit and debit cards, processed securely by Stripe. You can also pay with Link by Stripe. Depending on your device and browser, express options such as Apple Pay or Google Pay may also be offered at checkout. Card details are entered in the payment provider’s secure form; Card2Tap never receives your full card number.

Question 45

What currency are prices in, and is tax included?

Accepted Answer

Prices are shown in Canadian dollars (CAD) unless otherwise stated.

Prices are shown before applicable tax unless otherwise stated. Applicable taxes are calculated at checkout.

Canadian tax follows where your order is supplied: products by the shipping address, plans by your billing address. Products shipped outside Canada are not charged Canadian tax (including Ontario HST); the destination country may charge import duties, VAT or brokerage fees. See Taxes and currency.

Question 46

What physical products does Card2Tap offer?

Accepted Answer

Products you can order today:

PVC NFC Card — production 2–4 business days after proof approval and payment
Metal NFC Card
Wooden NFC Card — production 2–4 business days after proof approval and payment
Stand NFC — production 2–4 business days after proof approval and payment
PVC NFC Name Tags
NFC Label Sticker

Question 47

How do I order a Card2Tap product?

Accepted Answer

Open a product, personalize it in the online designer, approve your proof, choose your plan, then check out with your Card2Tap account.

Question 48

Can I customize my card?

Accepted Answer

Yes. Each product has its own online designer: pick a layout, enter your text, add your logo and check the live preview. Positions follow Card2Tap’s design rules for each product. When it looks right, you create a proof to approve.

Question 49

What happens after I approve my proof?

Accepted Answer

Approving confirms that this exact artwork is used for your order. Once the proof is approved and payment is confirmed, Card2Tap may begin production. Before approving, check spelling, names, phone numbers, email addresses, URLs, QR codes, colours, layout and logo.

Question 50

Can I change my design after approval?

Accepted Answer

Before you check out, yes: change the design and approve a new proof. After you order, contact us right away — once production starts, changes may not be possible, and if work has to be redone, additional costs may apply.

Question 51

Can I cancel my order?

Accepted Answer

Cancel within 8 hours of ordering, before production starts, with no cancellation fee. After that a $50.00 CAD fee may apply, and once production starts the order may no longer be cancellable. Contact us as soon as possible with your order number. These rules do not limit cancellation rights you have under applicable law. Full details: Terms & Conditions.

Question 52

Can I return a personalized product if I change my mind?

Accepted Answer

Generally no. Personalized products are made to your approved proof, so they can’t be returned for a change of mind once production has begun, except where applicable law provides otherwise. Defects and errors on our side are handled differently — see the next question.

Question 53

What if my product has a defect?

Accepted Answer

Contact us within 7 calendar days of delivery with your order number, a description and photos (or a video if we ask). We may ask you to return the product for inspection — please wait for our return instructions. If we confirm a production or manufacturing defect, our normal remedy is a replacement at no additional charge, including standard shipping. Your legal rights are not affected.

Related help: My card shows a message instead of my profile

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Question 54

Does Card2Tap cover accidental damage?

Accepted Answer

No additional warranty covers damage after delivery, such as bending, scratching, crushing, misuse, loss, theft, unauthorized alterations or ordinary wear and tear. This does not reduce rights you have under consumer-protection law.

Question 55

How long does production take?

Accepted Answer

Production starts once your proof is approved and payment is confirmed, and takes:

PVC NFC Card — production 2–4 business days after proof approval and payment
Metal NFC Card
Wooden NFC Card — production 2–4 business days after proof approval and payment
Stand NFC — production 2–4 business days after proof approval and payment
PVC NFC Name Tags
NFC Label Sticker

Business days exclude weekends, public holidays and announced closures. Production times are estimates, not delivery dates, and shipping transit comes on top. See Turnaround Options.

Question 56

Where can I see my order?

Accepted Answer

In My Card2Tap under NFC Products, or in My Account under Orders. Each order shows a status, such as Processing or Completed.

Question 57

Can I customize both sides of my Card2Tap card?

Accepted Answer

The front side is fully customizable. The back uses Card2Tap’s standard QR design so your card remains consistent and ready to connect to your digital profile.

This applies to the PVC, Metal and Wooden NFC Cards. You see the back in the preview and on your proof, and Card2Tap prints your card’s own QR code on it.

Question 58

Where does Card2Tap ship?

Accepted Answer

We ship to Canada, United States, Europe and United Arab Emirates. Other destinations can’t be selected at checkout yet — contact us and we will help.

Question 59

What are the shipping rates?

Accepted Answer

Shipping options and prices are calculated based on destination and shipment weight and are shown during checkout. Very heavy orders need a custom shipping quote.

Options available by destination:

Canada: Standard and Express
United States: Standard and Express
Europe: International Standard and International Express
United Arab Emirates: International Standard and International Express

See Shipping Time Options for prices from each destination.

Question 60

How long do production and shipping take?

Accepted Answer

Your overall time is production + shipping transit. Production starts after proof approval and payment; the transit time shown under each shipping option at checkout starts after production. Both are estimates, not guaranteed delivery dates.

PVC NFC Card — production 2–4 business days after proof approval and payment
Metal NFC Card
Wooden NFC Card — production 2–4 business days after proof approval and payment
Stand NFC — production 2–4 business days after proof approval and payment
PVC NFC Name Tags
NFC Label Sticker

Question 61

Does shipping time include production time?

Accepted Answer

No. Production turnaround and shipping transit are separate. Your product must first be produced and approved for fulfillment before the shipping transit period begins. See Turnaround Options and Shipping Time Options.

Related help: How long does production take? · Shipping: availability, rates and tracking

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Question 62

Do you offer local pickup?

Accepted Answer

No. Card2Tap is an online business and ships every order — to Canada, United States, Europe and United Arab Emirates. There’s no in-person pickup: your shipping options and prices are shown at checkout before you pay.

Question 63

Will I pay customs, duties or import tax?

Accepted Answer

Orders shipped outside Canada may be charged import duties, taxes, VAT, customs or brokerage fees by the destination country. They are not included in the shipping price unless checkout shows them.

Question 64

What happens if my package is lost?

Accepted Answer

Contact us with your order number. We open an investigation with the courier. If the courier confirms the shipment was lost in its custody, we normally send a replacement at no additional standard shipping charge, subject to availability. Full conditions: Terms & Conditions.

Related help: Where is my order? Order statuses explained

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13 answers for “Shipping”

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13 answers for “Shipping”

We couldn’t find an exact answer

How long do production and shipping take?Shipping

What are the shipping rates?Shipping

Does shipping time include production time?Shipping

Shipping is not available for my addressTroubleshooting

Where does Card2Tap ship?Shipping

Do you offer local pickup?Shipping

What if my package arrives damaged?Shipping

Will I pay customs, duties or import tax?Shipping

What happens if my package is lost?Shipping

What currency are prices in, and is tax included?Plans & Billing

What if my product has a defect?Products & Orders

How long does production take?Products & Orders

How much does Design Studio cost?Design Studio

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