The Ask Card2Tap button on card2tap.com opens the Card2Tap AI Assistant. It answers from Card2Tap’s own information: live product prices and options, plans, shipping, the Help Center and the FAQs. Card2Tap is an online business — sales, customer service and technical support all happen on the website. The assistant isn’t on checkout pages or on customers’ profiles (profiles have their own chat).
What it can help with
- Shop & pricing: current prices, comparisons, a recommendation, and setting up a product (finish, colour, quantity, plan) that opens the product page with your choices selected. You add your design and pay there as usual.
- Customer service: shipping, invoices, plans and renewals, online appointments and quote requests. When you’re signed in, it can show your own orders, plan, Design Studio projects and Teams — never anyone else’s.
- Technical support: step-by-step fixes from the Troubleshooting Center for NFC, QR codes, Apple and Google Wallet, signing in, uploads and proofs. If Card2Tap already knows about a problem, it tells you instead.
- A person: choose Chat with Support. When a Card2Tap team member is available, they join the chat (“A Card2Tap team member has joined the conversation.”) — the status at the top of the chat shows Live support available or Live support offline. When nobody is available, send your question as a support request: you follow the replies online and we email you when the team replies.
Speaking instead of typing
Tap the microphone, allow access when your browser asks, and speak (up to 60 seconds). Nothing is sent until you check the text and tap Send; you can edit it, try again or cancel. Tap Listen under an answer to hear it; Stop, Replay and Mute are right there. If you turned the microphone off, you can keep typing.
Your privacy
Requests (quotes, appointments, support messages) are sent only after you review them and agree. The assistant never asks for passwords or card numbers. Conversations are kept for 30 days (180 days when they led to a request or a handoff) and you can delete yours with Clear chat. See What information is sent to AI?