The message under the card field comes from the card processor (Stripe), for example “The card was declined.”
Try this first
- Check the card number, expiry date, CVC and billing postal code.
- Check the card has enough available funds.
- Ask your bank to allow the payment — some banks need approval in their app.
- Try once more, or use another card. Your bag is kept and no duplicate order is made.
- Don’t retry many times in a row.
Never send your card number to Support — we will never ask for it.
Still not working?
Contact Support and tell us what you tried.