A retried payment uses the same order, so most “double charges” are a temporary bank hold.
Try this first
- Check My Account → Orders — one order or two?
- Banks often show a temporary hold that disappears. Compare pending and posted charges.
- Still two posted charges? Contact us with the order number and dates.
Never send full card details — we don’t need them.
Still not working?
Contact Support and tell us what you tried.